Frequently Asked Questions
Aura Parental Controls allows you to manage mobile devices wherever your kids go. Features include Content Filtering, Time Limits, Time Online, Pause the Internet. Our team is committed to continued enhancement of Aura’s parental controls solution. Safe Gaming features are also included to monitor your kids’ gaming activity. Get alerted to online predators, cyberbullying and other online threats with 24/7 in-game voice and text monitoring for over 200 online PC games. Aura Parental Controls, powered by Circle, includes a 14-day free trial. |
A Circle subscription allows you to manage all mobile devices. The following features are included: Filters, History, Usage, Time Limits, Bedtime, Focus Time, Pause the Internet®, Location, Rewards. Subscription Pricing: $10/month, $29/3 months or $89/year (USD). Start today - try the Circle Parental Controls App free for 14 days. |
If Circle Home Plus is connected to your router, Circle can manage online screen time for any Internet-connected devices on your home network. As long as the Circle Parental Controls App is installed on any iOS or Android mobile device, or many Chromebooks and Kindle Fire tablets, you can also manage online screen time on that mobile device away from home, on any data connection or network. |
You can monitor web use with the Usage and History features. Usage gives you a view of all Internet activity by day, week, and month, by category, app, and site. History shows all sites visited, what has been filtered by Circle, and lets you create custom filters. However, popular sites like YouTube, Google, Netflix, and Facebook are fully encrypted, which limits Circle from seeing what was searched for or the content on that site. |
No. Circle does not monitor texts, phone calls, iMessages, emails, or in-app messages from Instagram, SnapChat, and so on. Since SMS-based text messages and phone calls are transmitted through your cellular carrier, these types of communication are invisible to Circle. Circle can stop in-app messages like those from Snapchat, Instagram, etc. from being sent or received. |
Circle has many popular apps and websites preloaded for easy management (Amazon, Disney+, TikTok, YouTube, etc.). You can manage these from the Filter menu settings. For more details, refer to our Filter support article. |
Yes. Circle can manage access and set time limits for popular sites and apps, including YouTube, TikTok, Fortnite, Instagram, Netflix, Snapchat, Disney+, Zoom, and more. |
Circle adds another layer of protection on top of existing safety restrictions. Activate SafeSearch settings and Restricted Mode from the Circle App. You can even require that SafeSearch is turned on for certain family members and their devices to ensure inappropriate material is filtered out when your kids search. This feature functionality is managed by the respective search engines. |
Yes. Circle has different Filter levels for Kid, Teen, Adult, or None—all with default apps and websites blocked. You can custom manage these defaults along with other apps and websites within the Filter settings. |
No. Circle manages online time but can’t manage anything that does not require an Internet connection to work, such as games that can be played offline or pre-downloaded movies. |
Circle Home Plus manages your home network Internet traffic through your router to monitor online screen time and content on all your Internet-connected devices, including:
iOS and Android mobile devices, along with many Chromebooks and Kindle Fire tablets, can also be managed anywhere they go by installing the Circle app (set up as ‘kid device’) - including all cellular, data and Wi-Fi networks. |
Circle can manage iOS and Android devices, along with many Chromebooks, wherever they go. The Circle Parental Controls App extends coverage to manage mobile devices away from home on any data or Wi-Fi network. Circle does not manage laptops outside the home. Once installed, Circle’s parental control features are extended to devices through a VPN (Virtual Private Network). Track and manage online activity on any data network—even Wi-Fi networks away from home. |
With Circle Home Plus, families can manage Chromebooks on their home Wi-Fi network AND away from home. Once Circle finds your Chromebook, assign it to an individual profile in the Circle App to apply parental controls settings. To manage your kid’s Chromebook away from home, be sure to install the Circle app and follow along to "Set Up as Kid." Learn more. |
Circle’s customizable settings allow you to directly allow or block Zoom through Circle’s powerful filtering system. Look for the Zoom app to show up in a profile’s Usage details, then use the management options to allow, block, or completely unmanage it. Learn more. |
You can easily allow apps like Google Meet or Classroom with Circle’s Custom Filters or by adjusting your standard Filter Level settings. Learn more. |
The Focus Time feature allows you to set up customized times throughout the day when only certain Apps or Categories of sites are allowed and all other Apps and Categories are blocked by Circle. That way, you can be sure only educational and learning sites are available for your kids’ profiles, and other distracting apps or sites are unavailable. |
With Circle, you can easily switch websites, apps, or categories to allowed, not allowed, or always available. You can also set up Custom Filters for any sites not automatically managed by Circle’s default settings. Learn more about Filters. |
Circle Home Plus is compatible with most routers. The Circle App also has the option to enable Compatibility Mode to ensure the best experience and connection. |
Circle Home Plus connects to your router at home. Once connected, Circle Home Plus identifies devices on the network and allows you to assign them to your family’s profiles for management while connected. |
Yes. The Circle App, on its own,can manage Android and iOS smartphones and tablets (including Chromebooks and Kindle Fire) anywhere they go, on any data or network. Without Circle Home Plus, you are not able to manage devices on your home network such as smart TVs, gaming consoles, Kindle Fire devices, desktop computers and laptops, and other Internet-connected devices. |
Yes. Circle is designed to work with as many home routers as possible. When setting up your Circle Home Plus, you can run Compatibility Mode to ensure it will work on your network. |
App requirements:
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Circle is now part of Aura, the leader in family only safety. Aura Parental Controls is powered by Circle’s award-winning technology, used by hundreds of thousands of parents. Aura Parental Controls allows you to manage mobile devices wherever your kids go. Features include Content Filtering, Time Limits, Time Online, Pause the Internet, and Safe Gaming for online predator alerts. Learn more about Aura Parental Controls and start your 14-day free trial today! |
New Circle device + app subscription bundles are no longer available for purchase. If you have already purchased a Circle device + app subscription, you are still able to activate your subscription and continue using the Circle Parental Controls App. For anyone already using a Circle device, it will continue to work as usual with no changes in service. Continue using Circle Parental Controls as you normally would. You can start a new Circle subscription to manage mobile devices on the website or subscribe in the Apple App Store or Google Play Store. |
To set up and manage Circle Home Plus, download the Circle Parental Controls App (available on the iOS App Store and Google Play Store). |
Download the Circle 1st generation app to set up and manage a Circle with Disney device (1st gen) or Circle on NETGEAR. You will experience errors if attempting to pair the Circle 1st generation app with the Circle Home Plus device. |
Circle Home Plus (2nd generation) features several upgrades from Circle with Disney (1st generation):
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Once you have Circle Home Plus, download the Circle Parental Controls App from the iOS App Store or Google Play Store to begin. Follow the instructions in the app for the most seamless setup experience. You can also check our the User Guide or Get Started for a detailed walkthrough to setting up. |
Survey of more than 1000 Circle users who have loaded the app at least 10 times and set a time limit or paused a profile. |
Features include Filters, Usage, History, Time Limits, Bedtime, Focus Time, Pause the Internet®, Location, and Rewards. Circle subscriptions include access to all features. $10/month, $29/3 months or $89/year (USD). |
You can return Circle Home Plus for any reason within 30 days and get your money back (US only). If you purchased your Circle device through another retailer other than Circle, please contact that retailer for return information. |
The Circle Parental Controls app subscription is available in the US if you purchase through meetcircle.com only. You may be able to subscribe internationally through the Apple App Store or Google Play Store. |
Reach out to our support team via subscriptions@meetcircle.com for assistance with your recurring Recharge subscription. |